FAQ's
What types of diecast models do you offer?
At Burnsie Diecast, we offer a wide range of diecast models, including Hot Wheels, Matchbox, OzWheel, and many more. Our collection features cars, trucks, motorcycles, and specialty vehicles in various scales.
eBay Store
Burnsie Diecast offers a wide selection of diecast collectibles through our dedicated online store, where you can find the best deals and a seamless shopping experience. We also sell some of our products on eBay for added convenience, but please note that prices on eBay may be slightly higher to account for the additional fees associated with selling on that platform. To get the best value and avoid extra costs, we encourage you to shop directly through our online store whenever possible.
Price Matching
Burnsie Diecast does not offer price matching because our pricing reflects the unique, exclusive nature of our diecast models, which may not be available elsewhere, and the high quality and customer service we provide as an Australian small business.
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How can I place an order?
Placing an order is easy! Simply browse our website, add your desired items to your cart, and proceed to checkout. You can pay securely using a variety of payment methods.
Do you offer international shipping?
Burnsie Diecast ships to the USA and New Zealand. Shipping costs and delivery times will vary depending on your location. Please check our shipping policy for more details.
What is your return policy?
We adhere to a strict no return/refund policy for change of mind once a purchase has been completed. We urge our customers to choose carefully and ensure that the product meets their expectations before finalising the purchase. Each diecast collectible is a unique piece, and we want to ensure that all buyers are fully satisfied with their selection.
How can I ensure the items are in good condition during shipping?
We take great care in packaging our products to ensure they arrive safely. For added peace of mind, we offer increased insurance coverage at checkout for Australian deliveries.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment online.
How can I contact customer support?
You can contact our customer support team through the "Contact Us" page on our website, We aim to respond to all inquiries within 24 hours.
Can I sell my diecast collection through Burnsie Diecast?
We occasionally buy collections from customers. If you have a collection you’d like to sell, please contact us with details and photos of your items, and we will get back to you with an offer.
If we have not been able to answer your question via the above please use the below form to send us a message and we can get back to you with an answer.
The Burnsie Diecast Team