Privacy policy
Burnsie Diecast Privacy Policy
Last Updated: 1st August 2024
This Privacy Policy describes how Burnsie Diecast (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from burnsiediecast.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Please note that this policy is to be read in conjunction with our Terms & Conditions
If you have any questions regarding its contents, please contact our Privacy Officer, using the details below
1. What is Personal Information
When we use the term “personal information” in this policy, we mean information about an identified individual, or an individual who is reasonably identifiable.
2. What Personal Information We Collect
We collect your personal information directly from you when you activate or use our services, interact with us, either in person, over the telephone or electronically (e.g. via websites, apps, social media posts, chats, telephone, emails, SMS). The types of personal information we obtain about you depends on how you interact with our Site and use our Services.
Burnsie Diecast may collect personal information including but not limited to name, postal address, contact number, gender, shopping habits, device information, payment information, date of birth or email address.
3. Providing Some Else’s Personal Information to Burnsie Diecast
You may provide someone else’s personal information to us, for example,
- when you purchase a gift for others; or
- place an order on someone else’s behalf.
You must have their consent beforehand and we may ask you to provide evidence of that consent. You should not provide someone else’s information if you don’t have their consent, or for malicious purposes.
4. How We Use Your Information
We primarily collect, hold and use your personal information to provide services, or to promote and sell goods and services that you have requested, or which we think may be of interest to you. This may also include products and services provided by third parties. We may also collect, hold and use your personal information for:
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
5. How We Share Your Information
Burnsie Diecast like most businesses, work with third parties so we can provide you with better experiences. This means we may share personal information we hold about you. This may include sharing information:
- With third parties who work with us to provide you products and services. For example Australia Post, names and addresses are required to ensure that your parcel or package is delivered to the correct person and location
- When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety
- For security, safety, investigations, complaints and fraud prevention. We work with financial service businesses and other service providers to help detect and prevent fraud, theft, verify your identity and conduct credit checks when necessary. We also work with police and other retailers to share information relating to an investigation or legal proceedings
- With third parties who offer operational and technical services such as expert data companies (to help us and third parties understand our customers and business) or technology and software providers (who support our online and back-end systems)
6. Security Of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we have taken steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Your Rights and Choices
- You have the right to access the personal information we hold about you and to request corrections of any inaccuracies. If you would like to access or correct your personal information, please contact us using the “Contact Us” form.
- You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us using the “Contact Us” form.
8. Cookies and Tracking Technologies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
9. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
10. How Can I Make A Complaint About The Management Of My Personal Information
Please contact our Privacy Officer via the Contact Us link. We may ask you to put your complaint in writing and to provide relevant details.
We will respond to your complaint in a reasonable period of time (usually within 30 days).
If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) on its website www.oaic.gov.au or by telephone on 1300 363 992.
11. Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by submitting an enquiry via the Contact Us form.
Thank you for choosing Burnsie Diecast!